Return & Refund Policy

1. Warranty Statement

• Our products are consumables and therefore do not come with any warranty.

2. Return Conditions

• Returns are only accepted if the product is unopened and unused.

• Please note: once the product has been opened or used, it is considered consumed and is not eligible for return.

• A valid proof of purchase (such as order number, payment receipt, etc.) must be provided when requesting a return.

• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee will depend on the express company you choose.

• If the return is due to our error (such as receiving damaged or incorrect items), the consumer will not be required to bear the shipping fee for this reason.

3. Product Effectiveness

• If you feel the product is not effective after use, please first refer to the Usage Guidelines and FAQs on our website to ensure proper application.

• Fishing results are influenced by many factors (such as water conditions, fish density, weather, and location). The product cannot guarantee an immediate catch every time.

4. Refund Policy

• Once the product has been opened or used, returns will not be accepted. If you still wish to request a refund, please contact our customer service team. Refunds will be handled on a case-by-case basis through consultation.

• We will make every effort to provide a reasonable solution.

5. Customer Service Contact Information

• Email: chenkj439@gmail.com

• Phone: +86 15287100801 / 0800300353

• Website: https://gudaoxiangyuju.com/ offers online customer support.

• Our official accounts on promotional platforms (such as TikTok) also provide customer service channels to assist you.

6. Special Notes

• Return shipping costs are the responsibility of the customer.

• Requests for returns or refunds must be submitted within 7 days of receiving the product.

• We reserve the right of final interpretation of this policy.